Okeyson Transports

Refund and Cancellation Policy

At Okeyson Transports, we strive to ensure a seamless and reliable travel and logistics experience. This Refund and Cancellation Policy explains the conditions under which passengers and customers may cancel, reschedule, or request refunds for services booked with us.

Last Updated: 20 October 2025

By booking or using our services, you agree to the terms below.

1. General Policy
All bookings made through www.okeysontransports.com, our verified WhatsApp or phone lines, or physical terminals are subject to this policy.
Refunds or cancellations can only be processed through official Okeyson Transports channels.

 

2. Passenger Transport Bookings


a. Cancellations by Passenger

  • Passengers who wish to cancel or reschedule a trip must notify Okeyson Transports at least 12 hours before the scheduled departure time.
  • Cancellations made within 12 to 24 hours before departure may attract an administrative charge of up to 20% of the ticket fare.
  • No refunds will be issued for cancellations made less than 12 hours before departure or for passengers who fail to show up (no-shows).


b. Rescheduling

  • Passengers may reschedule to another available date or route without penalty if the request is made at least 24 hours before departure.
  • Reschedules requested within 12 hours of departure may attract a processing fee.
  • Tickets are non-transferable to another passenger.


c. Missed Departures

  • If a passenger misses a scheduled bus, the ticket becomes void and non-refundable.
  • Passengers may be allowed to board a later bus on the same day, subject to seat availability and company discretion.


3. Cancellations by Okeyson Transports
Okeyson Transports reserves the right to cancel or reschedule a trip due to operational, technical, or safety reasons, such as:

  • Vehicle breakdown or unavailability
  • Adverse weather conditions

  • Security advisories or government restrictions

     

    In such cases:

  • Passengers will be offered a free reschedule or a full refund of the ticket fare.
  • Refunds will be processed to the original payment method within 7–10 working days.


4. Logistics and Delivery Services

  • Cancellations for logistics or goods delivery services must be made before shipment dispatch.
  • Once a shipment is in transit, cancellation or refund requests will not be accepted.
  • Refunds may be issued if Okeyson Transports fails to deliver due to operational issues not caused by the customer.
  • Damaged or lost items will be handled in accordance with our Logistics Liability Policy (available upon request).


5. Refund Process


To request a refund:

Contact Okeyson Customer Care via info@okeysontransports.com or your booking terminal.
Provide your booking reference number and reason for cancellation.
Refunds, if approved, will be processed within 7–10 business days to the same payment method used for booking.


Please note:

  • Administrative and bank processing fees may apply.
     
  • Cash refunds are only available for tickets purchased in cash at terminals.
     

6. No Refunds For:

  • Passengers removed due to misconduct or intoxication.
  • Bookings made through unauthorised agents or third-party channels.

Cancellations caused by passenger negligence, missed schedules, or misinformation.

7. Contact Us
For refund or cancellation assistance, contact our official support team:

 

8. Policy Updates
Okeyson Transports reserves the right to amend this policy periodically to reflect operational or regulatory changes. Updates will be published on our website and take effect immediately upon posting.