Okeyson Transports
Terms and Conditions
Effective Date: 20 October 2025
Last Updated: 20 October 2025
Welcome to Okeyson Transports, a trusted passenger transport and logistics company. By booking a trip or using any of our services, you agree to the following Terms and Conditions. Please read them carefully before proceeding.
Check-in closes 30 minutes before the scheduled departure time. We advise all passengers to check in early to avoid delays, as departure times will not be extended for late arrivals. Passengers who miss check-in may be rescheduled at no additional cost, subject to seat and vehicle availability.
All bookings are subject to vehicle availability. If we are unable to fulfil your booking, affected passengers will be rescheduled at no additional cost to the next available departure. Bookings should only be made via:
We are not responsible for bookings made through unauthorized agents or third-party channels.
Each passenger is entitled to xx kg medium-sized luggage (30”x22”x15”) per ticket. Oversized or overweight items may require:
Prohibited Items Include:
Important: Fragile items (e.g., electronics, laptops) must be carried as hand luggage. Passengers are responsible for their belongings at all times.
Passengers who cancel their tickets at least three days before the trip will receive a refund less a 15% administrative fee. Cancellations made two days before the trip will attract a 20% charge, while cancellations made one day before departure will incur a 30% charge.
No-shows or cancellations made less than 24 hours before departure will be refunded with a 50% administrative charge. Refunds will be processed to the original payment method for online bookings. For terminal payments made in cash, refunds may be issued in cash (subject to availability) after deductions. All refunds are processed within three (3) to ten (10) working days from the date of cancellation.
Passengers may reschedule or reroute their bookings by paying the applicable adjustment fee. All changes are subject to seat and vehicle availability. If the fare for the new trip is higher than the original, passengers must pay the fare difference.
Requests can be made via email to info@okeysontransports.com, or through our official customer support channels.
For card or USSD debits without value, passengers are advised to contact their banks directly for resolution. For bank transfer-related issues, please send proof of payment to info@okeysontransports.com. Refunds for verified transactions will be processed within seven to ten working days after confirmation of funds.
Okeyson Transports reserves the right to adjust ticket prices based on prevailing economic or regulatory conditions without prior notice.
Children aged 2 to 10 years qualify for a 30% discount when booking through our mobile app. Children under 10 years must travel with an accompanying adult. A valid means of identification must be presented for each child at departure to access this discount. Each adult may accompany a maximum of three discounted child tickets per trip.
Okeyson Transports may provide transport for unaccompanied minors aged 10 to 15 years, provided the parent or guardian completes the Unaccompanied Minor Consent Form available at any Okeyson terminal before the journey.
For safety and hygiene reasons, Okeyson Transports does not permit animals or pets on board any vehicle.
Smoking is strictly prohibited in all Okeyson Transports terminals and onboard vehicles.
Tickets issued by Okeyson Transports are non-transferable and cannot be resold. Any attempt to resell a ticket will render it invalid.
We strive to maintain scheduled departure times, but unforeseen delays such as road conditions, weather, or vehicle checks may occur. Okeyson Transports reserves the right to adjust departure times without prior notice or compensation.
Unused tickets remain valid for 365 days from the date of purchase. After this period, tickets become void and non-refundable. If ticket fares increase before a rescheduled trip, passengers must pay the difference in price.
Okeyson Transports will not be liable for lost, forgotten, or stolen items at terminals or onboard. Found items will be stored for up to 30 days before being disposed of. Perishable goods will be discarded within 24 hours if unclaimed.
Our vehicles undergo regular preventive maintenance to minimize the risk of breakdowns. In the event of a breakdown, passengers should contact us via our official WhatsApp line or support email. Replacement vehicles will be deployed as quickly as possible. Tickets for completed trips cannot be reused, even when a replacement vehicle is provided.
For complaints, inquiries, or issues not addressed in these Terms and Conditions, please contact us at:
Email: info@okeysontransports.com
Phone: +234 806 465 0704
Website: www.okeysontransports.com
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